Shop Manager

What we need?

We are looking for outstanding individual to join our operational team in our offices. This role is pivotal to the business as it provides support to our management, sales, accounting, and marketing team. We are seeking an experienced, well-organised individual who is proficient in Microsoft Office, especially Excel and has a flair for customer service. Multitasking is crucial to this role, as you would be dealing with a fast-paced day-to-day operation of our stores and online business.

What will you be doing?

  • Processing company invoicing and purchase orders.
  • Managing phone calls and handling correspondence.
  • Answering customer support-related questions and handling after-sales requests.
  • Liaising with the retail management team to maintain an updated stock system together with healthy stock levels.
  • Assisting the marketing team with website and e-commerce platform related tasks.
  • Organising customer e-commerce orders on a daily basis, ensuring that all orders are sent as per customer specifications and contacting customers whenever necessary.
  • Supporting the management team with generating and updating required reports, including reports required for accounting.
  • Assisting the accounts team with day-to-day accounts postings.
  • Carrying out general office administration duties and ensuring that all tasks are maintained and managed to the highest standards.
  • Helping with the office management.

What must you have?

  • Experience in a previous office administration work, preferably in the retail environment.
  • A high level of Computer Literacy, especially with office tools such as Word, Excel, and Email.
  • Ability to communicate clearly in English, both in writing and in speech.
  • Impressive organisational skills with great attention to detail.
  • Excellent attention to detail.
  • Experience in multitasking.

What preferred skills are we looking for?

  • Customer service experience (phone and chat).
  • Social media experience.

What type of person are we looking for?

  • A friendly, positive, and engaging personality.
  • A confident individual.
  • Ability to work independently, while being a vital part of the team.
  • An aptitude to learn and is proactive with a can-do attitude.
  • Capability to work under pressure and to meet deadlines.

What will we be offering?

  • Continual training.
  • Performance bonuses.
  • Fun working environment.
  • Opportunity to grow.