Operations Executive (Full-time)

Join Our Team: Operations Executive

Who is Mvintage?

Mvintage is a Maltese jewelry brand built on the foundation of three core values: Women, Family, and Fashion. Our jewelry is infused with symbolism so that each woman can create her own personal narrative with the pieces she combines. We are currently looking for positive, passionate, hardworking, and talented individuals to help us build our culture and grow into a well-known worldwide jewelry brand.

The Role

We are looking for an outstanding individual to join our operational team in our offices. This role is pivotal to the business as it provides support to our management, sales, accounting, and marketing teams. We are seeking an experienced, well-organised multitasker who is proficient in Microsoft Office (especially Excel) and has a genuine flair for customer service in a fast-paced retail and online environment.

Key Responsibilities

• Administration & Accounting: Process company invoicing and purchase orders. Assist the accounts team with day-to-day accounts postings. Support the management team by generating and updating required reports, including those needed for accounting. Carry out general office administration duties, ensuring all tasks are managed to the highest standards.
• Customer Support & E-commerce: Answer customer support-related questions and handle after-sales requests. Organise daily customer e-commerce orders, ensuring they are sent as per specifications, and contact customers when necessary. Assist the marketing team with website and e-commerce platform-related tasks.
• Office Operations & Inventory: Manage phone calls and handle daily correspondence. Liaise with the retail management team to maintain an updated stock system and healthy stock levels. Assist with general office management tasks to ensure a smooth work environment.

Requirements & Profile

• Experience: Previous office administration experience, preferably in a retail environment. Customer service (phone/chat) and social media experience are highly preferred.
• Skills: High level of computer literacy (Word, Excel, Email). Impressive organisational skills, the ability to multitask effectively, and exceptional attention to detail.
• Languages: Clear and effective communication in English, both in writing and in speech.
• Personality: A friendly, positive, and confident individual. You must be able to work independently while remaining a vital part of the team. We are looking for someone proactive with a "can-do" attitude, an aptitude to learn, and the capability to work under pressure to meet deadlines.

What We Offer

• Continual training
• Performance bonuses
• A fun and supportive working environment
• Opportunities for career growth